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Mobile Phlebotomy for Labs

MobiLab Express™

The Specimen Pros™

Testing Labs
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As a premier specimen collection service provider, NPPN is your one-stop shop for phlebotomy and other specimen collection support. We directly employ phlebotomists and our central operations team manages the entire workflow. With NPPN, your practice will access the most experienced, skilled, and highly compensated phlebotomists in the laboratory services sector, employing the highest professional standards and operating procedures in the industry today.

Comprehensive Phlebotomy Services for Testing Labs

Our mobile specimen collection solutions are available for a comprehensive range of laboratory specimen collection needs. We offer collection and transport services for all types of specimens. We will not only support your current business but our services have been shown to help you attract new clients through valued added options that expand your reach and increase gross revenues. 

Our highly trained, skilled, and compassionate technicians will travel to your client’s medical office, clinic or even to their patient’s home or place of business. Our certified phlebotomists are trained to collect a wide variety of specimens for both diagnostic and research purposes, and always according to protocols defined by your laboratory.

There’s a good chance that your competitors are already utilizing our independent specimen collection, processing, and transport services. NPPN not only helps you stay competitive, but exceed your customer’s expectations.

Expand Your Lab’s Reach with Assurance

We provide the most convenient, comfortable, and cost-efficient way to access laboratory testing. We specialize in mobile and on-site specimen collection, processing, and delivery services. Our mobile phlebotomists are highly trained and available for all types of settings. 

Our phlebotomists who handle specimens associated with COVID-19 follow both CDC and OSHA’s guidelines. They follow recognized biosafety practices to prevent or minimize the transmission of infectious agents.

There will be no more need to source “draw locations” of other laboratories or other third-party contract labor vendors with poor quality control and assurance. And there will be no more waiting in line at a local lab, clinic, or hospital for hours for your clients and their patients just to have a disappointing experience which can reflect poorly on your laboratory and increase barriers to testing utilization.

We Believe in Patient-Centered Care

We solve the problems of lost specimens and indifference to patient care. We eliminate the issues of painful, bruised venipuncture sites, multiple needle sticks, and nervous and hurried interactions caused by inexperienced and rushed personnel. Our phlebotomists are the best available. We are changing the way people think about both phlebotomists and laboratory services one patient at a time.

We believe in patient-centered care, and we believe in you!

 

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Helping Laboratories Navigate COVID-19

The COVID-19 Public Health Emergency has affected all aspects of medicine, industry, and research. The COVID-19 Public Health Emergency has affected all aspects of medicine, industry, and research. 

But NPPN has adapted to the challenge. In March of 2020 we implemented our pandemic response plan, which includes, in addition to all standard biosafety precautions, the CDC and OSHA recommend heightened contact precautions, airborne precautions, and eye protection (e.g., goggles or face shields) to protect patients and our technicians from exposure to the virus. As well, we have established a workforce monitoring program to ensure the safety and health of patients and our front line personnel. This response plan has enabled us to maintain maximum flexibility while responding to the 2019 Novel Coronavirus (COVID-19) pandemic.

Since March of 2020, many of our healthcare provider clientele have leaned heavily on us with increasing case loads of their at risk patient populations. We are actively engaged in providing direct mitigation of virus spread by enabling these patient to stay home, out of clinic environments, and out of laboratory waiting rooms, while continuing to maintain continuity of care and diagnostic monitoring regimes. 

Adapting to COVID-19

NPPN has adapted to this extraordinary challenge to ensure that our communities are kept safe and healthy, while maintaining continuity of care and diagnostic monitoring regimes, as well as supporting the critical research needed to defeat this virus.

Our team has been specializing in specimen collection for home bound and limited mobility individuals for decades. We have the experience and skill required to support your organization and your community of patients, especially during the current pandemic.

Frequently Asked Questions

  • addWhat services do you offer?

    There are two types of service available for managed care organizations of all types.

    Our MobiLab Express service is our, in-home, by appointment, specimen collection and delivery service. We collect the specimens required, according to the specific protocol provided by you or the lab*, then we deliver those specimens to a local drop off location (typically a lab service location or shipping carrier location, as instructed).

    Our Specimen Pros service is designed to be a short term, project based, all inclusive, on-site temporary staffing solution. If you have a project or event requiring specimens, our expert technicians will travel to your location and perform the specimen collection, processing (if required), and then deliver the specimens to the appropriate location or shipping carrier of your choice*.

    *NOTE: We are not a lab and we do not conduct any lab testing. We do not have “preferred” lab partners as all labs are prospective customers. All specimens are delivered to the location of your choice.

  • addWe have a lab kit, can you help?

    YES! We are very familiar with a vast array of diagnostic lab kits and specialty testing services. Our technician will collect the specimens, process them according to the kit instructions, package and drop off the lab kit to the designated shipping carrier (usually FedEx, UPS, USPS).

  • addWhat does the service cost?

    Our services are easy to access and designed to be flexible to meet your needs. There are two types of service available to you:

    Our MobiLab Express service is our, in-home, by appointment, specimen collection and delivery service. We collect the specimens required, according to the specific protocol provided by you or the lab*, then we deliver those specimens to whatever lab they need to go to. The typical fee for our MobiLab Express service is currently $99 on a per draw, per patient basis.

    Our Specimen Pros service is designed to be a short term, project based, all inclusive, on-site temporary staffing solution. If you have a project or event requiring specimens, our expert technicians will travel to your location and perform the specimen collection, processing (if required), and then deliver the specimens to the appropriate location or shipping carrier of your choice*. The usual fee for our Specimen Pros service is presently $350 per technician, per 4 hour session. There may be additional materials and/or mileage costs depending on your particular needs.

    *NOTE: We are not a lab and we do not conduct any lab testing. We do not have “preferred” lab partners as all labs are prospective customers. All specimens are delivered to the lab of your choice.

  • addDo you ship specimens?

    If you need to have specimens shipped to your lab, using the shipping materials (“lab kit”) provided by you or your supplier, our technicians will shuttle them to a local drop off site for your designated shipping carrier (usually FedEx, UPS, USPS). We do not provide shipping services.

    If you need assistance with specimen shipping support services, there are a number of procurements services available that specialize in specimen shipping support. A few of the best known service providers that we see our customer utilize are:

  • addWhere do you have services available?

    We have technicians in all of the major metropolitan areas in the United States. In addition, our team is adept at recruiting and training field service talent to meet our customers’ needs. We are accustomed to scaling up to meet demand, where and when needed. If you are not sure if we have coverage an area where you need service, please feel free to reach out to our operations support team. We are happy to help.

  • addWhat is your availability?

    Unlike many other similar services, our technicians are our employees, not contractors. Our central operations team controls and coordinates all service availability and scheduling. The service calendar is usually business hours, Monday through Friday. However, scheduling is in part dependent on shipping or delivery logistics – where and when the specimens collected need to be sent. Our service calendar usually books out about a week in advance. Generally speaking, services can usually be scheduled within a few days to one week of receipt of your request.

  • addHow do we schedule services?

    Depending on your needs, a service agreement may be required. Service can be scheduled using our online secure form available here, or call us at (415) 687-4854.

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These terms and conditions are provided by The National Phlebotomy Provider Network (“NPPN”) and fully describe the terms under which the services are provided by NPPN.

1. NPPN provides an independent medical and research specimen collection, processing, and delivery service. NPPN IS NOT a medical laboratory and does not conduct laboratory testing. NPPN IS NOT a partner or subsidiary of any medical laboratory.

2. Once specimens are delivered, NPPN has no control over the handling, processing, and testing of specimens, or reposting of those results to the prescribing practitioner. The laboratory is solely responsible for proper handling, processing, testing, and results reporting. NPPN is NOT responsible IF the laboratory fails to do any of the above properly or in a timely fashion.

3. While most common laboratory tests require the same or similar type of sample (whole blood, plasma, serum, urine, etc.) no matter what laboratory is performing the testing, every laboratory has its own specimen requirements for sample type, processing, and handling. While every effort is made to collect adequate and acceptable specimens, it is impossible to know the specific requirements for every test done by every laboratory. Furthermore, some laboratory tests cannot be collected in the field because the sample requires special handling that is impossible to perform outside a laboratory environment. In addition, some laboratory tests require the sample to undergo additional processing IN THE LABORATORY, as soon as it is delivered to the laboratory, which cannot be done in the field. Given these facts, there is a possibility that inadequate samples or no samples will be obtained. NPPN is NOT responsible [f the laboratory fails to perform any additional pre-analytical sample processing required after we deliver the samples to the laboratory.

4. PLEASE DO NOT CONTACT NPPN ABOUT YOUR TEST RESULTS NPPN has no access to the test results. You should contact the practitioner who ordered the laboratory testing for you or the laboratory who is conducting the testing directly. However, you should be advised that most laboratories are prevented by law firms releasing results directly to patients.

5. NPPN specimen collection and delivery services are provided ONLY at the direction of and under specific order from a duly licensed medical practitioner authorized to prescribe and order medical diagnostic testing. You cannot request specimen collection services without a valid laboratory order from an authorized medical practitioner.

6. NPPN personnel cannot materially change or in any way alter the laboratory order provided by your prescribing practitioner. It is against the law for any medical care provider to change a practitioners order without express consent from the prescribing practitioner. Likewise, you cannot materially change or alter your prescribing practitioner’s laboratory order for you.

7. NPPN is NOT a medical practice and does NOT provide any medical diagnosis, prognosis, treatment, or any medical advice. We do NOT have any information relating to any treatment you are undergoing or any reasons for why samples are being collected. You should seek the advice of a licensed practitioner for any question about any symptom or condition you are experiencing. If you are experiencing a medical emergency you should call 911 immediately! Do not attempt to access emergency care through our service. If you are unsure of what type of care you need, please contact your personal physician. NPPN does not dispense or deliver medicine of any kind. NPPN cannot prescribe medication or evaluate the effectiveness of any medication you may be taking.

8. NPPN is not a limousine or personal courier service. We cannot transport you to any doctor’s office or hospital. We cannot deliver any personal item to any location on your behalf.

9. NPPN services will be provided IN the patient’s home, work, or other appropriate stationary location. An appropriate location is one where patient privacy and safety are provided. NPPN does NOT and will NOT provide services inside any vehicle. NPPN does NOT and will NOT provide services in any public location.

10. NPPN performs all services and functions in the ordinary course of business and during normal business hours. NPPN is a NON-EMERGENT service and should NOT be used for collection and delivery of STAT or UGENT laboratory orders. All services are scheduled in advance and therefore we cannot guarantee accommodation of requests for “same day” schedule changes. Expedited collection and/or delivery of any specimen is NOT possible unless scheduled in advance. Because travel is inherently unpredictable, we do not guarantee or warranty any specific delivery time.

11. Scheduling Policy: We recognize that your medical care is very important to you and we respect your desire for timely medical care. Generally, appointment scheduling is conducted on a first-come, first-serve basis. However, scheduling for some patients may be prioritized based on medical need. NPPN will attempt to contact you to schedule an appointment within 24-48 hours upon receipt of your request. We make every attempt to schedule your appointment at a time convenient for you but cannot guarantee any specific time or ongoing duration of availability.

12. We have a 48-hour cancellation policy. Appointments canceled without at least 48 hours’ notice will be charged a 50% cancellation fee for all services scheduled on that day. Appointments canceled at the time of service or “no shows” “vi ii be charged the full fee for services scheduled on that day.

13. EXCEPT AS EXPRESSLY STATED HEREIN THE SERVICES OF NPPN ARE PROVIDED ON AN

“AS IS, AS AVAILABLE” BASIS. NPPN AND ITS AFFILIATES, SUPPLIERS, AND PARTNERS MAKE NO WARRANTY, REPRESENTATION, GUARANTY OR CONDITION OF ANY KIND, WHETHER IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

14. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER NPPN NOR ITS AFFILIATES, SUPPLIERS OR PARTNERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES/JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO NPPN. IN SUCH STATES/JURISDICTIONS, NPPN’S LIABILITY AND THAT OF ITS AFFILIATES, SUPPLIERS, AND PARTNERS WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

15. These terms constitute the entire understanding between you and NPPN and no amendment or modification of its terms shall be valid or binding unless in writing and signed by an authorized representative of NPPN.

Last Updated: November 20, 2023

Terms of Use for National Phlebotomy Network Customer Portal

Introduction

Welcome to the National Phlebotomy Network Customer Portal, accessible at https://phlebotomynetwork.com. These Terms of Use ("Terms") govern your use of our website and services ("Services"), and by using our Services, you agree to be bound by these Terms.

Acceptance of Terms

By clicking "I Agree" during the sign-up process or by using the Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

Privacy Policy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

User Account

Account Creation: To use the Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

Use of Services

Permitted Use: You agree to use the Services only for purposes that are permitted by these Terms and any applicable laws and regulations.

Prohibited Use: You may not use the Services to engage in any illegal activities or to violate anyone's rights, including intellectual property rights.

Data Protection

Data Storage: We take reasonable measures to protect your personal information, but we cannot guarantee its absolute security.

Data Usage: We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.  

Intellectual Property

All content on the Services, including but not limited to text, images, and code, is owned by National Phlebotomy Network and is protected by copyright and other intellectual property laws.

Termination

We reserve the right to terminate or suspend your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to us, other users of the Services, or third parties, or for any other reason.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this document.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

Contact Information

For any questions about these Terms, please contact us at (415) 851-2425.

Last Updated: November 22, 2023

Information Privacy Notice

This Information Privacy Policy has been adopted in order to maintain clear standards of privacy and security with the information we are provided by customers for confidentiality. It states:
(1) We will not sell or provide secure proprietary information input by customers to any outside parties except as expressly authorized or implied by specific request for services that requires the disclosure of your information in order to provide said services requested; and
(2) No customer information is kept on a publicly available server.

By accessing this web site, users agree to be bound by all of the terms and conditions of the guidelines set out in this Disclaimer. Do not consult this web site unless you agree not to hold NPPN liable for any errors or omissions.
We offer our services as prescribed by a duly authorized and licensed medical practitioner or other healthcare provider. The services or products found listed on our web site are intended for use by duly authorized and licensed medical practitioners or other healthcare providers in the delivery of appropriate medical care to assist practitioners diagnose and treat disease. We give no warranty that any of our services will prevent disease. All material is provided for educational purposes only and is not intended to be a substitute for a physician’s consultation. Although NPPN encourages increased self-awareness and self-care, all readers are strongly encouraged to consult and work with an experienced healthcare practitioner. Individuals with health disorders, medical conditions, or any condition needing medical supervision assume full responsibility for obtaining such professional medical assistance. Consult your physician regarding any symptoms or medical condition. We specifically disclaim any expressed or implied warranties or merchantability of fitness for any particular usage, application or purpose. NPPN does not recommend self-diagnosis or self-medication, and no information within this web site or presented by NPPN or its associates may be construed or interpreted as recommending self-diagnosis or self-medication.

If a laboratory test result is outside normal range, you should immediately see your prescribing physician. Many tests, to be validated, will need to be repeated at the discretion of a physician. Laboratory test results may vary depending upon age, sex, time of day blood sample is taken, diet, medications, and the limits of modern technology. A single laboratory test or group of tests cannot guarantee good health. False positive and false negative test results are possible. There are various medical diseases that cannot be uncovered by these tests alone. Testing by the medical laboratory staff to whom your medical specimen is delivered by us, only constitutes a partial evaluation of your state of health and does not represent a diagnosis or treatment of disease.

NPPN shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering or reporting information through this web site. In no event shall NPPN be liable to you or anyone else for any decisions made or action taken or not taken by you in reliance on such information. Material placed online by users does not represent medical advice of NPPN and we make no representations with respect to the accuracy, reliability, completeness, timeliness or usefulness of the contents.

Privacy Policy
The general position of The National Phlebotomy Provider Network on implementation and compliance with HIPAA and other privacy laws is as follows:

A. Protect and enhance consumer’s rights of access to information.
B. Improve healthcare quality by restoring trust in the system.
C. Improve efficiency of delivery with national framework.
D. NPPN will not use or disclose an individual’s protected health information (PHI) except as otherwise permitted and/or required by HIPAA.
E. PHI may be used only for treatment, payment, or healthcare operations. All other uses and disclosures will be by authorization only and Patient may revoke authorization.
F. All NPPN Patients will receive and acknowledge the Privacy Notice. It is also available for the asking by mail or email. It is also carried by each field service technician and available upon request.
G. Privacy Notice will describe how medical information about Patients may be used and disclosed and how they may access said information.
H. NPPN will make reasonable efforts to limit disclosure of PHI as much as possible.
I. Continuing compliance with HIPAA will be achieved through ongoing assessment, oversight and informational training, as coordinated through the privacy officer.
J. NPPN shall address all complaints received from patients, clients, employees or third parties in an expeditious and meaningful manner.
K. NPPN respects the rights of individuals, including employees, to make complaints, ask questions or inquire as to NPPN’s compliance with HIPAA and other privacy laws.
L. No adverse action or retaliation shall be taken against any such individual or employee based on any legitimate complaint, question, or inquiry.
M.NPPN must identify those members of its workforce that require access to protected health information to perform their duties, specify the protected health information to which they require access and make reasonable efforts to limit their access accordingly.
N. All employees will be trained in order that NPPN will be HIPAA compliant. New employees will be trained on a regular basis to ensure continued compliance with new personnel. Personnel will be retrained if significant changes occur which affect HIPAA or privacy laws. Employees, who fail to follow HIPAA requirements and/or the policies of NPPN with respect to privacy rules, shall be sanctioned appropriately. Such sanctions may range from verbal reprimand to termination. Any intentional breach of patient confidentiality, not permitted by law, shall be severely punished. All such sanctions shall be documented, in writing, by NPPN.
O. To the extent practicable, NPPN will mitigate the harmful effects of any known use or disclosure, by itself or its business associates that is in violation of the privacy rule and/or NPPN’s policies and procedures.

For more information on our information privacy practices, or to file an information privacy concern, please contact The National Phlebotomy Provider Network’s Information Privacy Officer at: The National Phlebotomy Provider Network, Inc. 8871 W. Flamingo Rd. Ste 202 Las Vegas, NV 89147.