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Mobile Phlebotomy for Telehealth & Remote Care

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Telehealth can diagnose many conditions remotely; however, it cannot diagnose all conditions. When your patients need lab work, they still have to leave home, visit a lab, and wait in line. That’s where we come in.

The National Phlebotomy Provider Network brings mobile specimen collection directly to your telehealth patients. You provide the virtual consultation. We handle the blood draw at their home, office, or care facility. It’s seamless, secure, and fully aligned with your care plan.

Extending the Reach of Remote Care

Telehealth has transformed healthcare delivery, improving access for homebound patients, rural communities, and individuals with mobility challenges. But no matter how advanced virtual medicine becomes, many diagnoses still rely on physical specimens. Lab work remains a cornerstone of preventative care, chronic condition monitoring, and diagnostic clarity, and we help make that possible.

Our mobile phlebotomy services extend the functionality of your remote care offering. Instead of requiring patients to leave their homes or rely on overburdened lab facilities, we deliver the same high-quality collection services directly to them. You provide the teleconsultation. We handle the specimen logistics.

How It Works

It starts with a request. Whether submitted through your EMR system, our secure portal, or a patient referral, we receive the order and schedule a collection time that fits the patient’s needs. Our phlebotomist arrives fully equipped, follows strict protocols, and collects the specimen as instructed. Every sample is carefully labeled, processed, and transported to the designated laboratory for analysis.

Because we are not a lab, we remain fully independent. You are free to choose the best testing partner for your practice or allow the patient’s insurance to determine the appropriate destination. We support your workflow, not the other way around.

Supporting Diverse Use Cases in Telehealth

Our remote care specimen collection services are designed to support a wide range of telehealth and virtual care programs. We currently assist:

  • Primary care physicians managing chronic conditions like diabetes, hypertension, or anemia
  • Behavioral health providers ordering routine screenings or medication monitoring
  • Specialist practices that deliver follow-up consultations via video but require physical diagnostics
  • Concierge care providers offering high-touch, in-home health management
  • Home health agencies coordinating care between nurses, doctors, and third-party labs

No matter the use case, our goal is to reduce friction for both provider and patient. The easier it is to collect and deliver a specimen, the more likely the patient is to comply, and the faster you receive actionable results.

Use Case: Diabetes Management with A1C Testing

Imagine a primary care provider conducting a video visit for a diabetic patient. During the telehealth appointment, the provider determines that an A1C test is necessary to evaluate long-term glucose control. Through our portal, the provider places the order directly.

From there, The National Phlebotomy Provider Network takes over:

  • A mobile phlebotomist is dispatched to the patient’s home.
  • The specimen is collected according to lab specifications.
  • We deliver it securely to the designated lab.
  • Once processed, the lab sends results directly to the provider.

At no point does the patient need to leave their living room. The entire diagnostic process happens without travel, exposure risks, or disruption to the patient’s day.

A Fully Managed, White-Labeled Service

At Phlebotomy Network, we go beyond just showing up for the blood draw. Our team manages the entire end-to-end process so you can stay focused on patient care. We coordinate logistics, verify patient identity, follow lab-specific protocols, and ensure proper handling and transport of all samples.

Want to present a seamless experience to your patients? We also offer white-labeled service options where our communication, uniforms, and reporting can carry your brand identity. It’s your practice, just extended into the home.

HIPAA-Compliant & Quality Assured

Every step of our process is HIPAA-compliant and rooted in patient safety. Our phlebotomists are trained professionals with years of experience in mobile collection. They understand not only how to collect samples properly but how to do so with care, compassion, and discretion.

We follow CDC and OSHA guidelines for biosafety, including heightened precautions during COVID-19 and flu seasons. All transport procedures are documented, all samples are tracked, and all staff are monitored for health and compliance regularly.

Flexible Scheduling for Your Practice

We understand that virtual care often operates on-demand, and our model is designed to match that flexibility. Depending on your needs, we offer:

  • Same-day or next-day appointments in most major U.S. cities
  • Recurring schedules for high-volume practices or concierge providers
  • On-call capacity for urgent diagnostic needs
  • Nationwide coverage, with centralized coordination through our operations team

By outsourcing this piece of the puzzle, your practice can scale telehealth without sacrificing quality or delaying lab testing timelines.

Serving All Types of Patients

Many of the patients we serve are seniors, individuals with limited mobility, or those managing chronic conditions. But our service is not limited to these groups. We also support:

  • Patients with anxiety or transportation barriers
  • Busy professionals or parents who prefer in-home care
  • Individuals participating in long-term clinical monitoring
  • Those undergoing specialty treatments (e.g., hormone therapy, oncology, infectious disease follow-up)

In short, we serve any patient who needs lab work, and prefers to do it from the safety and comfort of home.

Insurance and Billing Support

We work with a wide range of managed care plans, commercial insurers, and third-party billing systems. For in-network patients, our services are often reimbursable as part of the diagnostic process. If we are not in-network for a particular plan, we provide itemized invoices and claim forms so your patient may seek reimbursement.

Our billing options are flexible and transparent. For telehealth providers, we can arrange direct billing, patient billing, or facility-level invoicing depending on your preferred model.

Why Partner with the Phlebotomy Network?

Partnering with us gives your practice a practical, professional, and scalable way to support remote care programs. Key benefits include:

  • Increased patient satisfaction — no need to leave home for lab work
  • Higher compliance rates — especially for follow-up diagnostics
  • Faster turnaround — we streamline the logistics so you get results faster
  • Operational efficiency — we handle coordination, you focus on care
  • Nationwide availability — no need to piece together regional solutions

You’re already modernizing your practice with virtual consultations. Let us modernize your specimen collection.

 

Ready to Expand Your Remote Care Capabilities?

 

We’re here to help. Whether you serve a handful of telehealth patients per week or hundreds across multiple locations, Phlebotomy Network can scale with you. Our service is designed to be low-lift for your team and high-impact for your patients.

Click below to schedule a consultation or explore how our mobile phlebotomy support integrates with your remote care model.

Schedule Appointment Now

FAQs

  • addWhat types of specimens can you collect for telehealth providers?

    We collect a wide range of specimens including blood, urine, saliva, stool, and swabs for diagnostic testing. All samples are collected per the lab’s requirements.

  • addDo you work with specific labs or are we free to choose?

    We are independent and do not have preferred lab partners. You are free to designate the lab of your choice, and we’ll handle the delivery accordingly.

  • addHow quickly can you schedule an appointment?

    In most major cities, we can offer same-day or next-day appointments. For remote areas, scheduling may take slightly longer depending on technician availability.

  • addCan patients schedule their own visits?

    Yes. We can set up a branded scheduling portal for your patients or coordinate visits directly with your care team. Flexibility is built in.

  • addAre your services covered by insurance?

    We work with many managed care plans. Coverage may vary by patient, diagnosis, and provider status. We also offer flat-rate options for self-pay or out-of-network situations.
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7201 W. lake mead blvd ste 330
Las Vegas, NV 89128
Phone: (888) 778-7403

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These terms and conditions are provided by The National Phlebotomy Provider Network (“NPPN”) and fully describe the terms under which the services are provided by NPPN.

1. NPPN provides an independent medical and research specimen collection, processing, and delivery service. NPPN IS NOT a medical laboratory and does not conduct laboratory testing. NPPN IS NOT a partner or subsidiary of any medical laboratory.

2. Once specimens are delivered, NPPN has no control over the handling, processing, and testing of specimens, or reposting of those results to the prescribing practitioner. The laboratory is solely responsible for proper handling, processing, testing, and results reporting. NPPN is NOT responsible IF the laboratory fails to do any of the above properly or in a timely fashion.

3. While most common laboratory tests require the same or similar type of sample (whole blood, plasma, serum, urine, etc.) no matter what laboratory is performing the testing, every laboratory has its own specimen requirements for sample type, processing, and handling. While every effort is made to collect adequate and acceptable specimens, it is impossible to know the specific requirements for every test done by every laboratory. Furthermore, some laboratory tests cannot be collected in the field because the sample requires special handling that is impossible to perform outside a laboratory environment. In addition, some laboratory tests require the sample to undergo additional processing IN THE LABORATORY, as soon as it is delivered to the laboratory, which cannot be done in the field. Given these facts, there is a possibility that inadequate samples or no samples will be obtained. NPPN is NOT responsible [f the laboratory fails to perform any additional pre-analytical sample processing required after we deliver the samples to the laboratory.

4. PLEASE DO NOT CONTACT NPPN ABOUT YOUR TEST RESULTS NPPN has no access to the test results. You should contact the practitioner who ordered the laboratory testing for you or the laboratory who is conducting the testing directly. However, you should be advised that most laboratories are prevented by law firms releasing results directly to patients.

5. NPPN specimen collection and delivery services are provided ONLY at the direction of and under specific order from a duly licensed medical practitioner authorized to prescribe and order medical diagnostic testing. You cannot request specimen collection services without a valid laboratory order from an authorized medical practitioner.

6. NPPN personnel cannot materially change or in any way alter the laboratory order provided by your prescribing practitioner. It is against the law for any medical care provider to change a practitioners order without express consent from the prescribing practitioner. Likewise, you cannot materially change or alter your prescribing practitioner’s laboratory order for you.

7. NPPN is NOT a medical practice and does NOT provide any medical diagnosis, prognosis, treatment, or any medical advice. We do NOT have any information relating to any treatment you are undergoing or any reasons for why samples are being collected. You should seek the advice of a licensed practitioner for any question about any symptom or condition you are experiencing. If you are experiencing a medical emergency you should call 911 immediately! Do not attempt to access emergency care through our service. If you are unsure of what type of care you need, please contact your personal physician. NPPN does not dispense or deliver medicine of any kind. NPPN cannot prescribe medication or evaluate the effectiveness of any medication you may be taking.

8. NPPN is not a limousine or personal courier service. We cannot transport you to any doctor’s office or hospital. We cannot deliver any personal item to any location on your behalf.

9. NPPN services will be provided IN the patient’s home, work, or other appropriate stationary location. An appropriate location is one where patient privacy and safety are provided. NPPN does NOT and will NOT provide services inside any vehicle. NPPN does NOT and will NOT provide services in any public location.

10. NPPN performs all services and functions in the ordinary course of business and during normal business hours. NPPN is a NON-EMERGENT service and should NOT be used for collection and delivery of STAT or UGENT laboratory orders. All services are scheduled in advance and therefore we cannot guarantee accommodation of requests for “same day” schedule changes. Expedited collection and/or delivery of any specimen is NOT possible unless scheduled in advance. Because travel is inherently unpredictable, we do not guarantee or warranty any specific delivery time.

11. Scheduling Policy: We recognize that your medical care is very important to you and we respect your desire for timely medical care. Generally, appointment scheduling is conducted on a first-come, first-serve basis. However, scheduling for some patients may be prioritized based on medical need. NPPN will attempt to contact you to schedule an appointment within 24-48 hours upon receipt of your request. We make every attempt to schedule your appointment at a time convenient for you but cannot guarantee any specific time or ongoing duration of availability.

12. We have a 48-hour cancellation policy. Appointments canceled without at least 48 hours’ notice will be charged a 50% cancellation fee for all services scheduled on that day. Appointments canceled at the time of service or “no shows” “vi ii be charged the full fee for services scheduled on that day.

13. EXCEPT AS EXPRESSLY STATED HEREIN THE SERVICES OF NPPN ARE PROVIDED ON AN

“AS IS, AS AVAILABLE” BASIS. NPPN AND ITS AFFILIATES, SUPPLIERS, AND PARTNERS MAKE NO WARRANTY, REPRESENTATION, GUARANTY OR CONDITION OF ANY KIND, WHETHER IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANT ABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

14. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER NPPN NOR ITS AFFILIATES, SUPPLIERS OR PARTNERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES/JURISDICTIONS DO NOT ALLOW EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO NPPN. IN SUCH STATES/JURISDICTIONS, NPPN’S LIABILITY AND THAT OF ITS AFFILIATES, SUPPLIERS, AND PARTNERS WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

15. These terms constitute the entire understanding between you and NPPN and no amendment or modification of its terms shall be valid or binding unless in writing and signed by an authorized representative of NPPN.

Last Updated: November 20, 2023

Terms of Use for National Phlebotomy Network Customer Portal

Introduction

Welcome to the National Phlebotomy Network Customer Portal, accessible at https://phlebotomynetwork.com. These Terms of Use ("Terms") govern your use of our website and services ("Services"), and by using our Services, you agree to be bound by these Terms.

Acceptance of Terms

By clicking "I Agree" during the sign-up process or by using the Services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use the Services.

Privacy Policy

Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.

User Account

Account Creation: To use the Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

Account Security: You are responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account.

Use of Services

Permitted Use: You agree to use the Services only for purposes that are permitted by these Terms and any applicable laws and regulations.

Prohibited Use: You may not use the Services to engage in any illegal activities or to violate anyone's rights, including intellectual property rights.

Data Protection

Data Storage: We take reasonable measures to protect your personal information, but we cannot guarantee its absolute security.

Data Usage: We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.  

Intellectual Property

All content on the Services, including but not limited to text, images, and code, is owned by National Phlebotomy Network and is protected by copyright and other intellectual property laws.

Termination

We reserve the right to terminate or suspend your account and access to the Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to us, other users of the Services, or third parties, or for any other reason.

Changes to Terms

We reserve the right to modify these Terms at any time. If we make changes to these Terms, we will notify you by updating the "Last Updated" date at the top of this document.

Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of laws principles.

Contact Information

For any questions about these Terms, please contact us at (415) 851-2425.

Last Updated: November 22, 2023

Information Privacy Notice

This Information Privacy Policy has been adopted in order to maintain clear standards of privacy and security with the information we are provided by customers for confidentiality. It states:
(1) We will not sell or provide secure proprietary information input by customers to any outside parties except as expressly authorized or implied by specific request for services that requires the disclosure of your information in order to provide said services requested; and
(2) No customer information is kept on a publicly available server.

By accessing this web site, users agree to be bound by all of the terms and conditions of the guidelines set out in this Disclaimer. Do not consult this web site unless you agree not to hold NPPN liable for any errors or omissions.
We offer our services as prescribed by a duly authorized and licensed medical practitioner or other healthcare provider. The services or products found listed on our web site are intended for use by duly authorized and licensed medical practitioners or other healthcare providers in the delivery of appropriate medical care to assist practitioners diagnose and treat disease. We give no warranty that any of our services will prevent disease. All material is provided for educational purposes only and is not intended to be a substitute for a physician’s consultation. Although NPPN encourages increased self-awareness and self-care, all readers are strongly encouraged to consult and work with an experienced healthcare practitioner. Individuals with health disorders, medical conditions, or any condition needing medical supervision assume full responsibility for obtaining such professional medical assistance. Consult your physician regarding any symptoms or medical condition. We specifically disclaim any expressed or implied warranties or merchantability of fitness for any particular usage, application or purpose. NPPN does not recommend self-diagnosis or self-medication, and no information within this web site or presented by NPPN or its associates may be construed or interpreted as recommending self-diagnosis or self-medication.

If a laboratory test result is outside normal range, you should immediately see your prescribing physician. Many tests, to be validated, will need to be repeated at the discretion of a physician. Laboratory test results may vary depending upon age, sex, time of day blood sample is taken, diet, medications, and the limits of modern technology. A single laboratory test or group of tests cannot guarantee good health. False positive and false negative test results are possible. There are various medical diseases that cannot be uncovered by these tests alone. Testing by the medical laboratory staff to whom your medical specimen is delivered by us, only constitutes a partial evaluation of your state of health and does not represent a diagnosis or treatment of disease.

NPPN shall not be liable to you or anyone else for any loss or injury caused in whole or in part by procuring, compiling, interpreting, delivering or reporting information through this web site. In no event shall NPPN be liable to you or anyone else for any decisions made or action taken or not taken by you in reliance on such information. Material placed online by users does not represent medical advice of NPPN and we make no representations with respect to the accuracy, reliability, completeness, timeliness or usefulness of the contents.

Privacy Policy
The general position of The National Phlebotomy Provider Network on implementation and compliance with HIPAA and other privacy laws is as follows:

A. Protect and enhance consumer’s rights of access to information.
B. Improve healthcare quality by restoring trust in the system.
C. Improve efficiency of delivery with national framework.
D. NPPN will not use or disclose an individual’s protected health information (PHI) except as otherwise permitted and/or required by HIPAA.
E. PHI may be used only for treatment, payment, or healthcare operations. All other uses and disclosures will be by authorization only and Patient may revoke authorization.
F. All NPPN Patients will receive and acknowledge the Privacy Notice. It is also available for the asking by mail or email. It is also carried by each field service technician and available upon request.
G. Privacy Notice will describe how medical information about Patients may be used and disclosed and how they may access said information.
H. NPPN will make reasonable efforts to limit disclosure of PHI as much as possible.
I. Continuing compliance with HIPAA will be achieved through ongoing assessment, oversight and informational training, as coordinated through the privacy officer.
J. NPPN shall address all complaints received from patients, clients, employees or third parties in an expeditious and meaningful manner.
K. NPPN respects the rights of individuals, including employees, to make complaints, ask questions or inquire as to NPPN’s compliance with HIPAA and other privacy laws.
L. No adverse action or retaliation shall be taken against any such individual or employee based on any legitimate complaint, question, or inquiry.
M.NPPN must identify those members of its workforce that require access to protected health information to perform their duties, specify the protected health information to which they require access and make reasonable efforts to limit their access accordingly.
N. All employees will be trained in order that NPPN will be HIPAA compliant. New employees will be trained on a regular basis to ensure continued compliance with new personnel. Personnel will be retrained if significant changes occur which affect HIPAA or privacy laws. Employees, who fail to follow HIPAA requirements and/or the policies of NPPN with respect to privacy rules, shall be sanctioned appropriately. Such sanctions may range from verbal reprimand to termination. Any intentional breach of patient confidentiality, not permitted by law, shall be severely punished. All such sanctions shall be documented, in writing, by NPPN.
O. To the extent practicable, NPPN will mitigate the harmful effects of any known use or disclosure, by itself or its business associates that is in violation of the privacy rule and/or NPPN’s policies and procedures.

For more information on our information privacy practices, or to file an information privacy concern, please contact The National Phlebotomy Provider Network’s Information Privacy Officer at: The National Phlebotomy Provider Network, Inc. 8871 W. Flamingo Rd. Ste 202 Las Vegas, NV 89147.